Order management
One order queue for Shopify, Walmart, and Amazon
A team that sells on Shopify and also on Walmart or Amazon does not have an order problem inside one admin. They have eleven inboxes. Hector is the queue those inboxes empty into.
Three to four people were doing this order work by hand. The same flow now runs with one person.
The channels
Hector ingests Shopify for RetroFam and Retro vGames, Walmart US, Canada, and Mexico, WooCommerce, Newegg, Temu, Amazon SP-API, eBay, Mercari by CSV, and orders typed in by hand. Walmart fulfillment uses a USB scale and ShipStation rate shopping. Temu has its own label path. Amazon has its own processing view.
The point of one queue is that a picker does not care which website took the money. They care which order is next, which warehouse it ships from, and which label prints.
Labels and the floor
ShipStation is the shipping backbone: labels, rate shopping, and tracking. Thermal labels print through QZ Tray with the certificate signed on the server, so the browser does not open a print dialog on the warehouse floor. A DYMO scale sends weight over a serial connection, and that weight reaches the packing screen over Socket.IO.
After packing, a background job updates the single record for that order. Staff do not retype the shipment into a sheet so a report can be built later.
What changed
Hector processes 200 to 300 orders a day across those marketplaces. The manual flow that took three to four people now runs with one. Reports that used to be assembled from several tools come out of Hector in one click. Built at Retrovgames, for their brands.